Description:

The Ryman Resident App and Admin Portal is a testament to Ryman Healthcare’s commitment to enhancing the lifestyle of its elderly residents and improving operational efficiency for village staff. Designed with inclusivity and accessibility at its core, the app offers features like real-time village updates, an event calendar, PillDrop for medication deliveries, HomeCare assessments, feature onboarding, intuitive input modes, and an admin portal for village staff. This comprehensive approach ensures that residents can enjoy their golden years with ease, while staff can efficiently manage operations. The app's success is reflected in its high adoption and satisfaction rates, with 76% of independent households actively using it, 98% weekly active users, a CSAT score of 88%, and an NPS score of 57. The in-app promotions have also generated over $6,000,000 in sales, demonstrating its value to both residents and the organization. By focusing on user-centered design and extensive research, the Ryman Resident App and Admin Portal have become shining examples of digital innovation and user-centered design in aged care.